FAQs

General

When can I hire a marquee?

The marquee season operates between April to September. We still hire furniture, dance floors and other accessories all year round!

How far do you travel?

Devon Party Marquees is based in South Devon between the market towns of Totnes and Newton Abbot. Over the years our service and reputation has grown and we now operate throughout the South West covering Devon, Cornwall, Dorset and Somerset.

On what surface can a marquee be installed?

These marquees are meant to go on grass and it should be flat and level. We can sometimes go on hard surfaces but you do need to let us know what type of surface it is.

Do you charge VAT?

Yes we do, our VAT Registration Number is GB217112255.

Is there a delivery charge?

Yes, delivery considers fuel, weight of items, access and crew wages in transit.

The marquees and equipment are hired for 1 day. Does that mean they have to be installed and taken down in the same day?

No, we will deliver 1-3 days before the hire date and collect 1-3 days after. These timings may change due to the weather and other events out of our control.

My event is longer than 1 day, are there additional hire charges?

Yes – our standard hire rates (as listed) are for one day. If you would like to hire any equipment for longer, such as festivals or county shows, there is a daily charge of 15%.

 

For example one extra day is 15%, two extra days is 30% and so on. The extra hire charges do not include delivery / collection days, only the number of days you would like to use the equipment for.

Do the marquees come with walls?

Yes, we provide a set of window and solid walls for each type of marquee.

Payment

Payment can be made by bank transfer, debit / credit card – We no longer accept cheques.

Our Booking Process

Enquiry

To get things started we will send you our e-brochure on the style of marquee that you are interested in, along with layout examples, accessory options and a guide on pricing.

Site Visit

Once you are ready, give us a call to arrange a site visit. We will meet with you to assess the site, measure and chat through all the marquee options. Following this meeting, we will send you a full estimate on the options discussed.

Booking your Marquee

Once you are happy to proceed we will send a contract and booking form, itemising everything for your event. For early bookings a 30% non-refundable deposit secures the order, 50% if you book within 90 to 31 days of the hire date. On receipt of payment your booking is then fully confirmed!

Final Payments

We send a final invoice and ask that payment is made 30 days prior to the hire date.

Delivery / Collection

We will deliver 1 – 3 days before the hire date, and collect 1 – 3 days after. Due to the weather and other bookings we can not provide a specific delivery / collection day and time until 5 days before the hire date.

Is there a labour charge?

No. Installation and dismantling of the marquee(s) and equipment is included.

Do I need to insure the marquee?

Yes, we ask that the hirer agrees to take out appropriate insurance for our equipment during the period of hire. This must include insurance against cancellation, damage and loss. We will provide a total sum of all equipment whilst on hire for your insurers. The period of hire is not the hire date but the period of time from when we deliver to collect. We advise you take out a 7 day cover period. For example if the ‘hire date’ is on a Saturday the cover period should start from the Wednesday before and end the following Tuesday as this allows time for delivery and collection after your event.

 

We are fully insured and a copy of our public liability can be downloaded from the Resources page.